Support
Get help and support for Kubiya Platform
Support
Need help with Kubiya? We're here to assist you with any questions, issues, or guidance you may need.
Having Trouble Signing Up?
Onboarding Issues
If you're experiencing difficulties with account registration, sign-up, or accessing the platform for the first time, please contact our onboarding team directly:
Our onboarding specialists will help you get started and resolve any access issues quickly.
Personalized Onboarding Experience: To ensure you get the most out of Kubiya from day one, we provide guided onboarding assistance rather than self-service registration. This approach allows us to:
- Tailor the setup process to your specific use case
- Provide personalized configuration recommendations
- Ensure proper security and access controls from the start
- Answer any questions during your initial setup
Common onboarding topics we help with:
- Account registration and platform access
- Email verification and authentication setup
- Access permissions and role configuration
- Initial platform walkthrough and configuration
- Organization setup and team member invitations
- Integration planning and best practices
Contact Support
📧 Email Support
For general support inquiries, you can reach our team at:
Email Support
Send us an email with your questions or issues. Our support team will respond promptly and create a support ticket to track your request.
🎫 Kubiya Help Center (Service Desk)
For structured support with categorized request types, visit our dedicated help center:
Kubiya Help Center
https://kubiya.atlassian.net/servicedesk/customer/portal/4
Access our comprehensive service desk portal where you can create support tickets for specific issues and track their progress.
Support Request Types
Our help center offers multiple specialized request types to ensure you get the right assistance:
🐛 Report a Bug
Tell us about problems you're experiencing with the platform. Include detailed steps to reproduce the issue.
🔧 Technical Support
Need help installing, configuring, or troubleshooting? Select this for technical assistance with setup and configuration.
💡 Suggest Improvement
See a place where we can do better? We're all ears. Share your ideas for improving existing features.
🎯 Product Trial Questions
Trying out our product and want more information? Select this and we'll be happy to answer your questions.
✨ Suggest a New Feature
Let us know your idea for a new feature that would benefit your workflow.
When contacting support, please include:
- A clear description of your issue or question
- Steps to reproduce any problems you're experiencing
- Your environment details (if applicable)
- Any error messages or logs
- Screenshots if relevant
What to Expect
- Automated Ticketing: Both email and service desk requests create support tickets in our ticketing system
- Prompt Response: Our support team monitors tickets closely and responds based on priority and support level
- Expert Assistance: Get help from our technical experts who know the platform inside and out
- Progress Tracking: Use the service desk portal to track the status of your requests
Enterprise Support
For enterprise customers with dedicated support agreements, please use your designated support channels as outlined in your service agreement.
This support page is maintained to meet platform compliance requirements and ensure you have clear channels for getting assistance with Kubiya.